Refund and Returns Policy

At Uma, we want you to be satisfied with your purchase. If you are not completely happy, here is our Refund and Returns Policy to guide you through the process.

1. Return Eligibility

You may return items within 1-2 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Certain items, such as personalized or intimate goods, are not eligible for return.

2. How to Initiate a Return

To initiate a return, please contact us at sales@umastores.com or call us at +91 9339 216 451. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the process.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-6 business days. Please note that some banks may have additional processing times.

4. Return Shipping

You will be responsible for the return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and there will be no additional shipping charges for such returns.

6. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at sales@umastores.com or call us at +91 9339 216 451. Our customer support team is here to assist you.

7. Changes to Policy

We reserve the right to update our Refund and Returns Policy. Any changes will be posted on this page. It is your responsibility to review this policy periodically.

Thank you for choosing Uma!